Frequently Asked Questions

General

Can I get a demo? 

Certainly! Please contact us and we will get you on a call to show you around. 

What will happen when I sign up for a free trial?

You’ll have free access to all of our Pro features and data. You can also ask us questions about the service, our data, etc.

What will happen when my trial runs out?

You will be prompted to upgrade to fully paid account. If you decide not to, you will no longer have access to Blockdata.

When can I cancel my subscription? 

You can cancel at any time and your account will be downgraded at the end of your latest billing period. 

Can I use the product with my team? 

Sure thing, we will make a custom plan just for you and your team. Please contact us at hello@blockdata.tech

Can I pay by bank transfer?

Of course. Please contact us so we can set you up with an invoice and get you started. 

Can I get a refund?

Should you have a complaint or we really let you down, please contact us to explain. We are reasonable people and want to make sure everyone is satisfied with our service. 

How long will this special deal last?

Until we launch our expanded dataset and new features. Don’t count on this taking very long!

How can I use my coupon code?

New sign up:

When you sign up for a new account, you will be prompted to choose a subscription. Please select a monthly subscription and put in the code when asked. 

Old account: 

Go to your account settings page and you will be prompted to choose a subscription. Please select a monthly subscription and put in the code when asked. 

Our data

Where does your data come from? 

Our data team collects information from a wide range of sources - whitepapers, Github repositories, and many others. All data points have been cross-verified and checked to ensure accuracy.

Where does your token pricing data come from? 

Our pricing data currently comes from CoinGecko. We are evaluating other options  for possible future use.

I don’t see data for my project. How can I submit data? 

We are currently adding dozens of projects every week. While there is no way to directly submit information, you may contact us with public sources that can be verified by us.

Can I pay Blockdata to promote our project? 

No.

But I will pay Blockdata lots of money!

No. We do not operate like the majority of blockchain aggregators.

Why can I trust your data? 

All of our data is publicly verifiable and we encourage you to fact check. We will never put data without first verifying its accuracy.

What if I spot a mistake? 

Please let us know by contacting us and we will look into it. 

Can I remove data? 

Please contact us from an email domain associated with a project and we will be happy to chat.

Our company

Why are you doing this? 

We couldn't find objective data on blockchain technology. So we went and built it.

How are you funded?  

We started Blockdata through self-funding, before raising money from angel investors. Neither these investors nor our team hold substantial crypto assets or have direct business interests in blockchain projects.

© BLOCKDATA B.V.